AMAYA Premium Accessories – Official Warranty Policies

365-Day (1-Year) Official Replacement Warranty

We stand behind the quality of our products. AMAYA products are covered by a 365-day (1-year) official warranty from the date of purchase, subject to the terms below.

1. What Is Covered?

  • Manufacturing defects: Inherent technical or factory faults.
  • Hardware failure: Internal hardware malfunction during normal and proper use.
  • Wrong product received: If the delivered product does not match the confirmed order.

2. What Is Not Covered?

  • Physical damage, including breakage, scratches, cracks, drops, or accidents.
  • Water or liquid damage, unless the product has a verified waterproof rating that specifically covers the issue.
  • Complaints about visible delivery damage or a wrong/damaged item reported after 48 hours of delivery.
  • Unauthorized repair, modification, alteration, or third-party servicing.

3. How to Claim Your Warranty

Option 1: Visit Our Display Center

If you are in Lahore, bring the product to our display center for inspection. Eligible claims can be processed after inspection.

Address: Hassan Centre 3, Ground Floor, Shop No. 1, Hall Road, Lahore.

Option 2: Courier Service

For customers outside Lahore, send clear photo or video proof of the issue through our official support channels. After approval, securely pack the product with its original packaging and accessories and send it to our Lahore address.

After receiving and inspecting the product, we will replace it where the claim qualifies under this warranty.

Courier charges: Sending and receiving courier charges are payable by the customer unless otherwise agreed in writing.

4. Proof & Conditions

  • A valid bill, invoice, or digital order confirmation is required.
  • Original packaging, accessories, and warranty card should be provided where applicable.
  • This warranty is valid for the original purchaser and is non-transferable.
  • Warranty approval is subject to product inspection and verification.

5. Brand-Specific Warranty

Some brands or products may have a manufacturer warranty that differs from the standard AMAYA 365-day warranty. The warranty period shown on the individual product listing or official warranty documentation takes precedence.

6. Support & Claims

Landline: 0325-9112626
WhatsApp: 0320-4571875 | 0312-4027379
Email: mmz.amaya.support@gmail.com
Shop Timings: Monday to Saturday, 10:30 AM to 09:30 PM

Important: Warranty coverage is subject to inspection and the specific terms applicable to the purchased product.